FAQ
1. What certifications do you have?
Our certifications include TUV CE (EMC/LVD), RoHS, GS, SAA and CB. Some of them are derived from drivers.
2. Do you have SASO-related certifications?
Saudi Arabia is a significant market for us, and we have established long-term relationships with several TOP local customers. Our LED lights meet SASO requirements, but we do not possess any SASO-related certifications, except CB on some general driver models. Our customers are responsible for obtaining all the necessary certifications. More importantly, we work closely with capable agents who can help solve different issues and ensure smooth delivery.
3. What is the percentage of spare drivers included in each order?
The percentage is 1/1000. If the order is less than 1000pcs, at least one additional driver is provided.
4. Could you please clarify what advantages you possess?
As a well-established production and sales LED Panel enterprise, we have various advantages that enable us to maintain long-term cooperation and trust with our customers. These advantages include stable material suppliers, reliable product partners, a stable workforce, and trustworthy local logistics companies. We keep a file for every customer in our company and ensure every order can be traced. If there are any problems, we can react quickly and provide timely solutions.
5. We would like to ask, in the event that a problem occurs with the product during the guarantee period, if we should send the damaged product to you for inspection or if we send you images and videos of the damaged part for you to check is going to be sufficient for your side? Because of the distance between our sides, we would like to take note of the details regarding the product.
If you experience any issues with the product within the warranty period, the resolution may vary based on the nature of the problem. For common issues, we may be able to identify the problem through video or photo evidence. However, for more specific issues, we may require a sample to conduct further testing. If the issue is found to be covered under warranty, we will provide you with the necessary materials to make the necessary repairs or replacements.